Carbyne’s cloud native monitoring center solutions enable your call takers to have multi-media (video, voice, rich data) interactions with your employees and customers leveraging military-grade security, speed, and data privacy.

Our call handling solutions offer unique features for monitoring centers looking to quickly resolve issues remotely without the need for end users to download an app.

Rapidly Resolve Issues Remotely
Convert regular calls coming into your monitoring center into rich communication sessions leveraging video and images. Identify the caller’s location in seconds and conference in stakeholders needed to resolve any issue. Use the same platform to communicate with both your customers and employees on the field, without the need for either to download an app.

Integrate Rich Data Sources
Data from security cameras, alarm systems, thermostats, drones, IoT devices, and other software solutions can provide you with more contextual information needed to optimally resolve any incident. Carbyne’s smart API enables simple integrations from any data source onto our platforms.

Prioritize Time-Sensitive Emergencies
Is the wall peeling because it was last painted a decade ago? Or might it be because of a large leak that risks destroying all your electrical appliances? Carbyne’s situational awareness capabilities allow call takers to quickly make these assessments remotely with the help of your customer’s smartphone.

Eliminate Hardware Costs
Turn the smartphones used by your employees and customers into recording devices adhering to military grade security standards, all without the need to download an app. Carbyne has helped its customers eliminate the need to purchase expensive cameras and pay maintenance costs.